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Learning and Knowledge Underpinning Development

Jeanette Murry agile bootcamp
Agile Bootcamp in Vienna, Austria (2019; photo: Jeanette Murry).
In this episode of Development Reflections, we talk to Jeanette Murry, a knowledge and learning professional, who worked at the World Bank from 2001 to 2022.

I knew I wanted to work at the Bank, because we had a real chance to change outcomes for the better, and it closely aligned with my interest in using technology to achieve development outcomes.鈥 鈥 Jeanette Murry

Coming from the private sector, Jeanette Murry initially focused on health system capacity building, assisting developing countries in their use of antiretroviral drugs for HIV/AIDS patients. Jeanette then pivoted to knowledge management and learning inside the Bank, designing and implementing learning programs and strategies on such diverse topics as trust funds, fundamentals of Bank operations, and climate change. The discussion follows her career path, looking at how things unfolded. 

Importantly, I think a big change was the development of a shared understanding that climate change was important to everyone, including our clients, our staff, and our donors, regardless of where we live in the world.鈥 鈥 Jeanette Murry

Jeanette Murry Asia RIM learning event
South Asia & East Asia Pacific Region鈥檚 Records and Information Management learning delivery in Bangkok, Thailand (2015; photo: Jeanette Murry).
Jeanette played a role in teaching environmental awareness, particularly regarding climate change, and worked on scaling learning programs across the Bank. She emphasizes the importance of embedding lessons learned into training and using technology to enhance knowledge sharing. 

I love the fact that almost, I mean not almost, every team I've ever worked with at the Bank has been comprised of people from all over the world, with very different experiences. And it can be so much fun working with people, getting new perspectives.鈥 鈥 Jeanette Murry

In her reflection, Jeanette looks at how the Bank has changed over the last 20 years, highlighting the importance of giving back and seizing opportunities. Working at this institution, there is always something new to explore and learn about, and this interview is no different, as it includes a story about the Bank staff鈥檚 reaction to the Nepal earthquake of 2015. Listening to this discussion, the unique and diverse nature of the World Bank is apparent, which leads to connection and understanding across cultures and disciplines.

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