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This session presented key takeaways from the Building Effective, Accountable and Inclusive Institutions in ECA book which explores how governance and institutions play a key role building economies and delivering quality public services to people across all countries in Europe and Central Asia (ECA). There has never been a more important moment to tackle this agenda, as countries grapple with increasing fragility and migration flows, more complex service delivery requirements, and greater demands for transparency and inclusion, all in a more resource-constrained environment. The COVID-19 pandemic has treated the need and provided new evidence in effective, accountable, and inclusive government responses to the crisis.