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GovTech Spring Series

May 16-19, 2022

Hybrid (MC4-603 / Webex)

GovTech Spring Series

  • The World Bank GovTech initiative is organizing a GovTech Spring Series to be held from May 16 to May 19, 2022. The event series will highlight practical guidance and examples on modernizing public services through the adoption of GovTech approaches and deep dive into the three reports that have been recently published by the GovTech team: “GovTech Case Studies: Solutions that Work”;  “”; and “”

    The event series aims to attract a wide range of audiences from the WBG task teams to governments and practitioners. It will provide opportunities for participants to learn from country specific case studies on the components of public service modernization reform, how GovTech solutions contributed to citizen-centric public services and how they can be applied to other countries.

    GovTech Spring Series Schedule

     

    May 16, 2022 (Monday)     

    Venue

    08:00 – 09:30 (ET)

    GovTech Impact in EAP: Efficient Government Systems and Citizen-centric Services in Cambodia and Myanmar

     

    Recording

    MC4-603 + Online (Webex)              

    May 17, 2022 (Tuesday)

    Venue
    12:00 – 13:30 (ET)

    Tech Savvy: Advancing GovTech reforms in Public Administration

     

    MC4-603 + Online (Webex)

    May 19, 2022 (Thursday)

    Venue

    11:30 – 13:00 (ET)

    Service Upgrade: Modernizing Services for Efficiency and Accessibility

     

     


    MC4-603 + Online (Webex)
  • 8:00 am – 9:30 am, Monday, May 16, 2022 (EDT)

    GovTech Impact in EAP: Efficient Government Systems and Citizen-centric Services in Cambodia and Myanmar

     

    EVENT RECORDING | |

     

    OVERVIEW

    The GovTech initiative, launched in 2019 and supported by the GovTech Global Partnership, utilizes technology to modernize public service.  World Bank client countries have been increasingly requesting support to design and improve advanced digital transformation programs.

    The GovTech case study notes — GovTech Case Studies: Solutions that Work — provide concrete experiences of GovTech solutions that have been successfully implemented.  

    These experiences will be shared in a series of events that will highlight the challenges, objectives, digital solutions, results, and lessons learned. The second BBL will introduce GovTech solutions adopted and implemented in Cambodia and Myanmar. The government of Cambodia was able to maximize the benefits of the Financial Management Information System (FMIS) through enhancing business process streamlining and facilitating change management. In Myanmar, the GovTech intervention, a mobile application and a web-based dashboard, facilitated the identification and registration of over 290,000 potential beneficiaries of the Maternal and Child Cash Transfers during the COVID-19 pandemic.

     

    WHAT WE WILL LEARN

    • How GovTech solutions contributed to efficient government systems and citizen-centric public services in Cambodia and Myanmar.
    • Why adequate and ongoing attention to business process streamlining and change management is important in implementing FMIS and what results were achieved in Cambodia.
    • Which digital technologies were adopted in the mobile application and they facilitated the registration process in Myanmar.

     

    PROGRAM / SPEAKERS

    Moderator | Kimberly Johns, GovTech Global Lead, Governance Global Practice, 木瓜影院

    Opening RemarksEd Olowo-Okere, Global Director, Governance Global Practice, 木瓜影院

    Presentation

    • Cambodia: Maximizing the Benefits of FMIS

    Presenter | Sokbunthoeun So (Senior Public Sector Specialist, 木瓜影院)

     

    • Myanmar: Mobile Phones for Maternal and Child Cash Transfers

    Presenters | Ildrim Valley (Public Sector Specialist, 木瓜影院) and Zubair Bhatti (Senior Public Sector Specialist, 木瓜影院)

    Discussion

     

    Discussants |

    • Erwin Ariadharma, Senior Public Sector Management Specialist, 木瓜影院
    • Francesca Lamanna, Senior Economist, 木瓜影院
    Closing Remarks | Fily Sissoko, Practice Manager, Governance GP, East Asia Region, 木瓜影院

     

    RELATED 

  • 12:00 PM – 13:30 PM, Tuesday, May 17, 2022 (EDT)

    Tech Savvy: Advancing GovTech reforms in Public Administration

     

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    OVERVIEW

    GovTech has increasingly become an effective way for governments to respond to citizen needs and improve the effectiveness and efficiency of public service delivery. GovTech can serve as the core foundation for the digital economy, providing the foundation for the private sector to use GovTech digital platforms and digital services and providing digital enablers for digital entrepreneurship, ecommerce, and digital financial services.

    Despite this increased focus on GovTech, all too often digital technology projects fail to deliver on the promised outcomes, take longer, and cost more than expected. There are many reasons why digital technology projects do not succeed in the public sector as well as they do in the private sector. In short, insufficient attention is paid to the analogue complements for these projects to succeed. GovTech projects often struggle to overcome coordination challenges and secure the sustained political commitment to see them through. The vast sums involved in procuring GovTech solutions also lead to additional challenges, including navigating complex public procurement rules as well as fraud and corruption.

    Tech Savvy: Advancing GovTech Reforms in Public Administration focuses on three key analogue complements that support GovTech implementation: whole-of-government coordination, building and retaining civil service digital skills and supporting leadership and culture for innovation in public sector organizations. The report elaborates on these three C’s and how to strengthen them to support government digital transformation. Each chapter includes lessons, recommendations, and country examples to inform policymakers and practitioners.

     

    WHAT WE WILL LEARN

    • Understand how government coordination, building and retaining civil service digital skill capacity and supporting leadership and culture for innovation impacts on GovTech implementation.
    • Share the results of a new GovTech survey module – Assessing Digital Readiness, Skills and the Organizational Climate for Innovation in Public Administration.
    • Lessons and recommendations for policy makers and practitioners to strengthen coordination, capacity and culture to support effective government digital transformation.

     

    PROGRAM / SPEAKERS

    Moderator | Tracey Lane, Practice Manager, Governance Global Practice, 木瓜影院

    Opening RemarksEd Olowo-Okere, Global Director, Governance Global Practice, 木瓜影院

    Presentation

    Overview of the Tech Savvy Report

    Presenter | Donna Andrews, Global Lead Public Institutions Reform, 木瓜影院

     

    Moderated Panel Discussion

     

    Discussants |

    • Liz Lutgendorff, International Lead Insight and Analysis Advisor, Government Digital Service International (GDSI – UK)
    • Nick Wambugu, Director Government Digital Payments, National Treasury, Kenya
    • Paola Gálvez-Callirgos, Strategic Advisor, Secretariat of Digital Government of the Presidency of the Council of Ministers, Peru 
    • Vikram Menon, Senior Public Sector Specialist, World Bank

     

    RELATED 

    •  (Full Report)
  • 11:30 am – 13:00 pm, Thursday, May 19, 2022 (EDT)

    Service Upgrade: Modernizing Services for Efficiency and Accessibility

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    OVERVIEW

    Citizen-centric service delivery is core to the World Bank approach to GovTech, and many governments are undertaking efforts to modernize publicly provided services to citizens and businesses. These include using technology to better target, track, and deliver services. Putting the citizen at the center of service design and delivery implies focusing design of services around the needs and preferences of the user. Migrating to digital service delivery provides governments with opportunities to redesign services with the user in mind, identify redundancies, and automate decision-making for more inclusive services. These services can, in turn, raise citizen satisfaction with service delivery, a key indicator under Sustainable Development Goal 16.6.

    The rapid pace of digitalization brought important opportunities to expand access to and improve the quality of administrative services. As of 2020, over 140 countries had deployed government-provided e-services and unified service portals.  The COVID-19 pandemic made digital service delivery even more relevant in times of remote government, lockdowns and social distancing. However, these solutions and services may be limited in their user-centricity, quality and efficiency. Further, the benefits of e-services do not accrue equally to everyone in society, and the disabled may lose the opportunity to gain from new technological approaches unless their concerns are carefully integrated into service design and delivery.

    provides practical guidance on service modernization to governments, practitioners, and task teams, and how citizen centricity can be incorporated into each stage of the process. The guide provides information on how to incorporate citizen centricity in the four stages: rationalization, re-engineering, digitization, and delivery to increase quality of services to meet citizen needs and preferences. Service modernization is an iterative process that is contingent on country context, and the note identifies potential challenges, both technical and non-technical, that countries may face in each stage and provides tips to encourage citizen engagement into each stage of the reform, including inclusive accessible service delivery.

    aims to provide development practitioners and governments with steps and actions to mainstream accessibility concerns in the development of GovTech projects and adopt accessibility as a systematic feature of digital solutions in the provision of public services. Persons with visual, hearing, cognitive, learning, dexterity, and mobility disabilities can use voice recognition and text-to-speech, short message service (SMS), instant messaging, video messaging, and hands-free navigation to participate in their communities and independently interact with government agencies and services. Designing GovTech solutions to be accessible to people with disabilities (PWDs) could result in opening independent access to government services for the first time to a significant proportion of citizens.

     

    WHAT WE WILL LEARN

    • Learn the stages and activities that comprise a service modernization reform and how to incorporate citizen centricity based on country experiences.
    • Understand opportunities and challenges surrounding each stage of the modernization process, including rationalization of services, re-engineering services, digitization and delivery.
    • Understand how to incorporate accessibility into service design and delivery.

     

    PROGRAM / SPEAKERS

    Moderator | Tracey Lane, Practice Manager, Governance Global Practice, 木瓜影院

    Opening RemarksEd Olowo-Okere, Global Director, Governance Global Practice, 木瓜影院

    Presentation

    Overview of the Service Upgrade Report and Universally Accessible GovTech Note

    Presenter| Kimberly Johns, GovTech Global Lead

    Moderated Panel Discussion

    Discussants |

     

    • Vlad Manoil, former Deputy Director of E-Government Agency (Moldova)
    • Jude Hanan, International Principal Digital Advisor, Government Digital Service International (GDSI - UK)
    • James Thurston, Vice President for Global Strategy and Development, G3ict
    • Charlotte McClain-Nhlapo, Global Disability Advisor, World Bank

     

    RELATED

    •  (Report)

DETAILS

  • SESSION 1: Monday, May 16, 2022 (8:00 – 9:30 AM ET)
  • SESSION 2: Tuesday, May 17, 2022 (12:00 – 13:30 PM ET)
  • SESSION 3: Thursday, May 19, 2022 (11:30 AM – 13:00 PM ET)
  • CONTACT: ykim22@worldbank.org, kjohns1@worldbank.org, dandrews1@worldbank.org